Agile Case Management for Full Service Law Firms

Singularity – Legal Agility in Practice

Speed, discipline, efficiency, responsiveness. Good case management technology makes these simple, reinforcing good practice with good technology support. Not with a straightjacket that allows no flexibility, but with a set of enabling tools that enforce required practice while giving your staff the flexibility to get the right job done. Agility is crucial. It makes sure that the right people have the right information, documents and responsibilities so that cases are dealt with. Agile case management technology puts your expert staff in control, rather than hemming them into an inflexible process.

Singularity is uniquely able to make you more agile in responding to your customers’ needs. We add agility to day-to-day legal operations by providing the most powerful case management and easy to use capabilities currently available. And we add agility to customer relationships by allowing you to adapt your service provision easily and quickly, to capture new operational efficiencies and make collaborative, automated, compliant case management a reality.

Highlights

• Case Management and Automation – case management that supports the handling of complex cases, improves quality of service provision and automates tasks
• Case Agility – Equip your organisation with the ability to add new or changed processing easily and quickly to reflect new efficiencies, collaborations and practices.
• Document generation – automatically generate, file and distribute complex case documents.
• Seamless Integration – Integrate rapidly and easily with your financial (e.g. Elite), practice and document management, CRM , reference and diarising systems.
• Smart Alerts, Exception and Escalation Management – ensures early capture of issues, multi-channel alerting of relevant participants, smarter handling of exceptions and intelligent escalation to ensure problems are efficiently & quickly overcome.
• Compliance and Performance Monitoring – achieve compliance through case workflow. Receive out-of-the-box and configurable reports, including real-time monitoring, of case performance. Store detailed audit and performance data at the most granular level, to prove & improve execution and drive process innovation.
• SLA Achievement & Reporting – ensure achievement of SLA’s and provide drill-down reporting on status. Accelerate processing for “close to breech” cases and drive staff attention to priority tasks to ensure SLA conformance.