Client Instruction Management

Reputation and Efficiency with Excellent Client Instruction Management

Singularity helps investment management firms and administrators deal more effectively and efficiently with client instructions such as new client mandates, subscriptions, redemptions, remittances, static data change requests, transaction instructions, etc. We create effective and responsive Client Instruction processes, eliminating paper, driving workflow, managing documents, increasing throughput capacity and ensuring compliance to regulation, policy & procedure.

Highlights

• Better Client Instruction Execution – automating the manual steps in the Client Instruction process, routing work to the right static data teams, transaction management teams, client service teams and others as appropriate, reducing hand-offs and replacing paperwork with electronic forms leads to efficient and effective execution of all Client Instructions
• Elimination of Paper – electronic scanning and storage of all documents into your Electronic Document and Record Management Systems (EDRMS) eliminates the inefficiency and risk of a physical paper trail and provides a single source of documentation for all staff
• Flexible Workflow Management – work tasks are proactively routed to individuals or groups (e.g. Transactions, Static Data, Client Services) and delegated up or down the organizational hierarchy for review or approval based on flexible business rules
• Compliance to Procedure, Policy and Regulation – ensuring adherence to regulatory requirements, and providing audit trails for compliance to internal policy and procedure
• Performance Analysis and Reporting – management dashboards and reports for monitoring the effectiveness of performance across the organization
• Adaptability – the Client Instruction solution comes with a built-in adaptability toolkit, allowing extensive customization and future changes to be made quickly and economically, including customization for different client groups and changes to look-and-feel, the definition of the client instruction process, integrating back office systems, defining custom reports, etc.