Case Management for Social Housing

Improving the Accuracy, Speed and Visibility of Social Housing Management

Social housing is an integral part of the UK welfare state. It is fundamental for social housing providers to have a structure in place that enables fast, accurate and timely decision making on social housing provision. The Singularity Housing Management Solution is designed to streamline this decision process.

Singularity can help housing associations streamline their social housing application processing, allocation, repairs and scheduled maintenance, while providing visibility on how each case is managed resulting in improved communication between the housing providers and its tenants. Our web-based user interface provides an easy-to-use, unified view of case status from initial creation to completion.

Singularity's Housing Management Solution radically reduces the complexity and "time to completion" of the housing management processes and has been integrated with a number of leading housing systems including Lagan ECM and Northgate Housing.

Benefits:

• Flexible solution streamlines the management processes including sourcing, allocation, repairs and scheduled maintenance
• Proactively manages and accelerates cases according to Service Level Agreements (SLA's), so that no case is lost or delayed
• Allows fast, accurate and immediate electronic capture of information
• Errors and omissions are reduced, preventing incorrect or incomplete processing
• Routes and allocates work according to the appropriate stage in the process
• Tracks status in real-time for defined timeframes
• Includes automated notification and escalation features
• Automates and standardises the decision process, reducing manual errors and enforcing compliance with best practices and government targets
• Provides end-to-end visibility of the selected case process