Trouble Ticket Lifecycle Management

Singularity’s Assurance Accelerator dramatically reduces customer maintenance costs and turning around customers’ faults and issues. The accelerator enables our customers to link together legacy infrastructure with fault reporting systems adding self-service and other features so that products become easy to maintain.

Assurance - the management of in-life services after installation is critical to customer service but is also plagued by delay , errors and manual hand-offs. Singularity’s Assurance Accelerator automates manual steps, facilitates customer self-service, validates customer details and product compatibility, links order processing to service fulfillment and streamlines assurance processes.

• Capturing customer complaints and error reports accurately
• Determining the correct resolution
• Scheduling repairs
• Keeping customers informed

Order to Cash	Singularity BPM Product Brochure

Singularity’s provisioning and fault reporting accelerator is provided as part of our overall Order to Cash and Trouble to Resolve services – the process re-engineering service we provide that optimizes the entire end-to-end process from acquiring a potential lead through to on-boarding them as a customer and subsequent billing.