Singularity and other experts publish groundbreaking Case Management Book

London, 13 July 2010

Knowledge-based economies must make their knowledge workers more responsive. This new book addresses the need for increased agility in Case Management processing.

What executives in banking, insurance, healthcare, R&D and other services sector all have in common is the need to manage unpredictable circumstances. 19th Century business practices rooted in the manufacturing models and management systems that revolve around structured, predictable business processes have failed the other 70% of the commercial sector residing outside of manufacturing. In the just-released book, Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done, a team of twelve internationally recognized experts explain that facilitation of knowledge work or what is increasingly known as "case management" represents the next imperative in business. Although the desire to fully support knowledge workers is not new, recent advances in business technology now make the management of unpredictable circumstances a practical reality. As observed by contributing author Dermot McCauley, Vice President of Corporate Development for Singularity, "Many experts view case management as the next new big thing in process technology. This book takes a deep informed look at the pressing needs of the knowledge-economy and will help readers understand how to apply Case Management to their business transformation efforts".

Mastering the Unpredictable, the deep look for C-level executives and anyone responsible for the future of their organizations. The book is immediately available in both Kindle and print versions at Amazon.com, or by contacting Singularity directly on +44 28 7126 7767 or email.

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About Singularity:

Singularity increases the performance and agility of business processes by rapid implementation of its industry-leading Business Process Management (BPM) products.

Singularity’s mission is to populate the world with agile organizations. As the leading Business Process Agility specialist we today serve clients in over 30 countries from our offices in London, New York, Singapore, Ireland and India and through our network of partners globally. Acclaimed by leading industry experts, as the best in our field, we provide a unique combination of thought leadership and practical help that creates a new generation of successful organizations.

For further press information please contact Kathryn McDevitt at Singularity.
Email: marketing@singularity.co.uk, or telephone: + 44 28 71 267767. For more information, please visit http://www.singularitylive.com or http://www.singularity.co.uk

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