Workflow

Workflow is a common term for the automation of a process that flows across an organization, mainly between people. A common example is document approval workflow, where a document is passed between staff in an organization to be reviewed and approved – as happens for insurance claims or planning applications. A workflow describes the activities and people involved in getting such a task completed.

The term workflow has been superseded by business process management [BPM]. While the terms are almost interchangeable, business process management usually implies that system as well as human tasks are being coordinated. Where most workflow products can route work between people, they often have difficulty integrating to third party IT systems, meaning that key steps in a process are broken.

Singularity has over a decade’s experience in workflow and business process automation and we handle both system and human tasks seamlessly.

Our Business Process Management product, the Singularity Process Platform, enables you to:

• Graphically model both simple and complex workflows that connect people and external systems
• Test these workflows using live and historical data with our integrated Simulator
• Generate interface screens for the workflows using our integrated Forms builder
• Integrate your workflows and business processes into your existing systems, web-services, external applications and corporate databases using our integration adaptors and code-generator
• Automate workflows using our business process execution engine, seamlessly linking together the system and human tasks you require to automate your processes end to end
• Monitor the performance of your processes, graphically and in real-time, using our integrated Business Activity Monitor
• Optimize all processes on an ongoing basis, through better use of resources and better process and workflow design, using our integrated Optimizer component

Learn more about our workflow and BPM technology and how it can benefit you.

Singularity BPM Product Brochure