Services

Achieving business process excellence requires more than technology. Singularity provides a range of innovative services to help our customers achieve step-change improvements in their business process performance.

Process Analysis:
Process analysis refers to the steps you take to understand and model how your key business processes work today, and how they can be made to work more effectively in future. Singularity's process analysts will work with you to catalogue your current processes and identify those that have the most impact on operational performance.

90-day Solution Delivery - Singularity's ASAP Methodology:
Singularity's powerful new methodology is a unique, high-speed approach to delivering rapid business process improvement within one business quarter - that's 90 days or less. Suitable for both technology-centric and general business improvement initiatives, ASAP provides a framework for delivering successful projects in compressed timeframes. Combining elements of collaboration, competition and agile techniques, ASAP ensures the business value is delivered early and there is a constant alignment to overall business goals.

Knowledge Management:
Business Information is created, received and distributed in many different formats and if it is not processed in a controlled way it becomes the root of business inefficiency and ultimately decreased profits. Singularity's Knowledge Management Solution will help you to identify, create, represent, and distribute knowledge. We will help you bring order to both your unstructured and structured information, creating a central source of knowledge for your organization.

Education Services:
Singularity provides more than simply training in the use of the Singularity Process PlatformT, our award-winning business process management product. Our Education Services provide the understanding, capacity and confidence necessary to exploit the benefits that a process-centric approach and business process management technology can provide.

Customer Support:
Singularity offers 24X7 remote support for license holders of the Singularity Process PlatformT. Experts with extensive experience in the deployment and use of business process management and other technologies provide in-person assistance which complements the range of help available through Singularity's electronic customer care channels.