Singularity Network Call Performance Analyzer

Help your customers monitor their call performance

Missed calls or poor response times means your customers could be losing business. Singularity’s Network Call Performance Analyzer helps you to help them. The Analyzer is aimed at WLR3 communication providers and their resellers. Using the Analyzer your end customers can look at their incoming calling patterns on their WLR3 lines so they can spot performance problems and resolve them quickly. They do so through an easy-to-use browser based performance monitor.

Performance information at-a-glance

Using the Network Call Performance Analyzer your customers can obtain the following performanc information online in real-time using a browser:

• How long callers are waiting before their calls are answered
• The average length of calls
• Average time taken to answer calls
• Levels of demand day-by-day, hour-by-hour, incoming and outgoing
• Identify peak periods for business calls
• How many callers give up and hang up
• How long callers waited before giving up
• If there was a network failure with the call attempt