Supporting Customer Lifecycle Management

Telcos and Communications Providers (CPs) are under increased pressure due to fierce competition in the industry, the emergence of IP telephony, the slowing growth of mature technologies and the convergence of fixed and mobile. There is an increasing focus on:

• Customer responsiveness
• Business process efficiency
• Better use of existing systems
• Agility

Singularity is a world leader in applying business process management (BPM) technology in the Telecommunications industry. Some of the worlds leading Telco providers use our technology and services to optimize their processes. Our dedicated Telecommunications unit work in areas including:

• Leading supplier / TPI of WLR3 solutions in UK
• Provisioning – Broadband- B2B, B2C, CPS, LLU
• Billing Integration
• Process automation
• Convergence
• Mobility
• Directory Management & production
• Data Migration
• Telecommunications compliance
• Network Management & Optimization

SingularityWLR3 enables Communication Service Providers to quickly and painlessly migrate from the existing Wholesale Line Rental Protocol WLR2 to the successor WLR3 protocol.

We provide a combination of deep WLR3 expertise and award-winning process technology to provide Communications Providers with a cost-effective and future-proofed solution. Singularity has designed and delivered the first live WLR3 solution in the UK, which went live in February 2007. Singularity is working on the design and delivery of WLR3 solutions for some of the largest CP’s in the UK and has delivered WLR 3 solutions which have processed over 800,000 transactions on EMP since February 2007.