Reseller and Carrier Billing

eBillz + WLR3 + BPM from Singularity and Shaftesbury

In a fiercely competitive market, Communication Providers have to continually extend and improve the product range they offer to customers. This places great demands on their billing systems, which need to be able to support additional systems while continuing to bill accurately and on-time. Carriers and resellers need a dependable billing solution that can easily manage the billing of new and legacy systems while supporting the management of processes related to billing events.

Shaftesbury’s eBillz billing solution is suitable for all sizes of communication provider (CP). Singularity has integrated our WLR3 product (SingularityWLR3) which is based on our world class Business Process Management (BPM) and workflow technology with Shaftesbury’s ebillz to provide a combined Billing and WLR3 solution that helps CPs maximise profitability and minimise customer churn. eBillz handles the complex calculations required to bill accurately and promptly, while Singularity WLR3 drives the surrounding workflow that guides users through the critical steps in the Provisioning and Assurance processes.

Utilising the innovative technology, ebillz+SingularityWLR3 is the ideal solution, whether you are a carrier providing global solutions or a single network reseller selling to a focused market. Either way, you can be confident that as your business grows and as the industry embraces new technologies, ebillz+SingularityWLR3 is flexible enough to keep pace.

Highlights

Singularity

• World leader in applying business process management (BPM) technology in the Telecommunications industry
• BPM Technology integrates into your existing infrastructure easily and quickly and enables you to monitor, control and improve processes right across your organization
• Streamlines operational processes, addresses revenue leakage and optimizes customer value
• A workflow and business process-based solution that automates the provisioning and assurance processes from start to finish
• An easy-to-use browser-based interface enabling fast customer set-up and multiple account creation

ebillz

• Zero-code -create over 20 custom fields unique to your version of ebillz, without programming skills
• Importing and rating Call Data Records (CDR) – our CDR Import Wizard enables imports of almost any form of CDR from any carrier. CDR Load processing of up to 5,000,000 per hour.
• Tariff Management - easily change all the tariffs in the system for each operator.
• Enhanced CRM – Instant access to customer info (address, connection info, creation of invoices and standing orders, payment history)
• Call Statistics Analysis sub-system – drill down into any call stats study your call minutes by Customer, Dealer, Prefix, CLI, Charge Type, Time of Day or any combination of the above.
• Comprehensive Notes sub-system.
• Credit Control features recording all invoices generated, payments received, aged-debt reports and reminder letter.
• Power Reports – report on any data help within ebillz.
• Direct Debit and Accounts feeds.
• Email and snail-mail merge facilities.