Revenue Assurance

Accelerated Revenue Recovery with Effective Leakage Management

In an increasingly competitive market, telecom operators are driven to maximize revenue opportunities and minimize revenue leakage. Singularity and Neural Technologies can help you increase revenue recovery and dramatically reduce leakage with our unique combination of business process management and neural analytic technologies.

Industry estimates of revenue loss due to leakage range from 3% to 14% of total revenues, the biggest source being faulty Call Detail Records (CDRs). Our Revenue Assurance Accelerator addresses this by using neural analysis technology and business process automation to compare call data and billing system information, quickly identifying leakage and initiating effective remediation actions.

Highlights

• Comprehensive Coverage – our Analytic Revenue Recovery accelerator identifies revenue leakage and loss issues in four revenue management domains: network traffic assurance, process assurance, settlement assurance and data assurance.
• Extensive Root-Cause Analysis – the solution analyses the broad range of causes, including network events that never reach mediation, network events that are dropped during mediation and fail to be rated, network events that are delayed, incorrectly rated events, ineffective debt recovery and credit management etc.
• Real-time Analysis – our innovative analytic techniques enable us to perform operationally in real time i.e. minutes. This allows for the detection of specific issues and avoids the limitations of standard volumetrics in setting priorities and thresholds.
• Business Process Oriented – the solution is built on one of the world’s leading Business Process Management platforms, ensuring ease of integration and ongoing flexibility. Common revenue assurance processes are modelled graphically and can be easily adapted over time.
• Workflow Management – work items are presented to staff via a browser-based work queue. Work is routed to individuals or groups for review/approval as appropriate. Alerts and escalations are automatically triggered to ensure problems are resolved.
• Single View – an intuitive web-based interface with simple menu options and ‘to-do’ lists, and electronic forms pre-filled with existing customer data to accelerate tasks.
• Dashboards, Reporting and Performance Analysis – user configurable dashboards and reports provide insight into performance in real-time. Alerts and reports are distributed to relevant team members via email, SMS etc.
• Adaptability – Singularity’s solution allows easy extension to applications such as billing, customer management and provisioning.