Run Book Automation

Enabling next generation Run Book Automation

In an increasingly competitive environment, IT Operations Managers are under pressure to deliver greater operational efficiencies at less cost. But the complex nature of most operations centres makes it difficult to standardize and automate the day-to-day administrative and troubleshooting tasks.

Singularity’s Runbook Autonomics enables operations staff to develop, automate, monitor and report on their IT operations processes. The goal of Runbook Automation is to automate your key operational processes, reducing manual steps and eliminating inefficiency. Singularity Runbook Automation improves the provisioning and maintenance of hardware and software resources within your organisation, reduces the frequency of failures and accelerates problem resolution. We provide a full featured process automation platform with a graphical modelling environment that lets you define and automate your operational processes quickly. You get higher server availability, better fault resolution, standardized processes and reduced costs.

Run Book Automation

Highlights

• Automation of IT Operations – automation of adding, updating and removing IT resources, ITIL processes and trouble resolution
• Increased Efficiency – the solution reduces the manual steps in day-to-day operational management, reducing mean time to repair (MTTR), increasing mean time between failures (MTBR) and enabling faster, more accurate fixing and provisioning of IT services.
• Standardizing Best Practice – our Run Book Autonomics solutions allows you to graphically define your processes and roll these out to all operational areas and all staff, enabling you to standardize best practices and ensure adherence to standards such as ITIL.
• Business Process Oriented – the solution is built on one of the world’s leading Business Process Management platforms, ensuring ease of integration and ongoing flexibility. Common revenue assurance processes are modelled graphically and can be easily adapted over time.
• Reporting, Dashboards and Alerting – Configurable dashboards and reports provide insight into performance in real-time and let you see how processes are executed in line with established policies and service levels. Key Performance Indicators can be defined across any step in a process and automated alerts triggered if targets or tolerances are breached via email, SMS and instant messaging
• Technology Independence – existing work items are managed via workflow and presented to Operational staff via existing technologies. Alerts and escalations are automatically triggered to ensure problems are resolved within agreed cost & time SLA’s. There is no need to retrain staff.
• Autonomics – the solution analyzes previous fault reports and how they were resolved to build up a knowledge base of solutions for future automated deployment
• Adaptability – Singularity’s solution allows easy extension to additional processes over time, allowing you to phase in the automation of key operational tasks.